How to Schedule An Appointment

Donna Stephens, BCN, CNHP, LDHS, is in the Chantilly office to see clients on Tuesdays, Wednesdays and Thursdays during the week. To make an appointments with Donna, please call 844-787-3935. You can also request to schedule an appointment by emailing our office at frontdesk@purenwell.com. Because of the unique type of practice we have here at Pure Nutrition and Wellness and the time dedicated to each of our clients, we do collect a *$59 deposit from all new clients when we confirm their first appointment with Donna.

*This deposit will not be processed unless the appointment is missed or cancelled without at least 24 hours notice. Please see our Cancellation/Missed Appointment Policy for details.

How to Cancel An Appointment

Consistently meeting with Donna to discuss your progress and answer your questions is a critical component of your journey toward optimal health. We try to schedule your follow-up appointments with Donna before you leave the office so that we can maintain continuity in your care.

In the event that you must cancel your appointment, please cancel by phone call only. You may call 844-787-3935 to cancel or reschedule your appointment with Donna Stephens. Please select the extension of the office at which you had scheduled your appointment; you may leave a voice message.

We will make every effort to confirm your appointments. Although you may receive text confirmation of your appointment, in order to avoid confusion, we ask that you please do not text your cancellation!

Missed Appointment & Cancellation Policy

It is the policy of Pure Nutrition and Wellness to require 24 hours advance notice for all appointment cancellations to allow Donna Stephens, BCN, CNHP, LDHS, maximum availability for her clients. Please review our policy for cancellations and missed appointments:

Cancellations
We do understand that in today’s busy world occasionally situations come up that are beyond our control. In those instances, kindly give us 24 hours advance notice if you are unable to keep your scheduled appointment time.

Pure Nutrition and Wellness will charge $59 for cancellations received less than 24 hours prior to appointment time, except for cases of medical emergency.

Missed Appointment Policy
Pure Nutrition and Wellness will charge $59.00 for missed appointments without at least 24 hours prior notice.

In the event that you must cancel your appointment, please cancel by phone call only. You may call 844-787-3935 to cancel or reschedule your appointment with Donna Stephens. Please select the extension for the office at which you had scheduled your appointment; you may leave a voice message.

We will make every effort to confirm your appointments. Although you may receive text confirmation of your appointment, in order to avoid confusion, we ask that you please do not text or email your cancellation!

Thanks in advance for your understanding and cooperation,
The Staff at Pure Nutrition and Wellness